If you have any other questions please drop us an email & we will be happy to chat!

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What is your processing time?

We aim to send order's out in 2-5 days

How long will my item take to arrive?

UK orders are sent second class which typically takes 2-5 working days. Overseas orders take 1-2 weeks however they can take up to 4 weeks.

Are taxes/customs charges included?

Sorry no. Any extra taxes/customs charges will need to be paid before the item is delivered. Your local sorting office will contact you directly

My item hasn't arrived, what shall I do?

If you item hasn't arrived after 2 weeks (UK) and 4 weeks (international) please contact us by email. We normally send replacements (if in the UK) but overseas buyers could receive a refund depending on how long it's been sent the item has been sent (minus postage costs)

Do you do auto-renew subscriptions?

Nope! All our subs are pay-as-you-go so just sign up for the boxes you like the look of

Do you ship internationally?

Yes we do! We ship to most EU countries, USA, Canada, Australia and New Zealand - if your country is no listed please email us and we will see what we can do!

Do you do wholesale?

No currently however please contact us to chat if you would like to stock our products

Are digital downloads sent automatically?

Yes they are! You will receive a email link seconds after purchasing - please check your spam too.

How do the stitchy points work?

Stitchy points are a loyalty scheme. Every time you purchase something we will add the value in points to your account. You can then redeem that value against future orders. 100 stitchy points = £1

I put the incorrect shipping address in, what do I do?

Please email us ASAP! If you order has been sent we will not be able to change the address or issue a refund

How much is shipping?

All UK orders are sent Royal Mail Second class

  • 1 item - £2.20
  • 2 - 5 items - £4.50 (signed for)
  • 6 - 10 items - £5.50 (tracked)

International orders

  • 1 item - £5.99 (untracked standard)
  • 2-5 items - £15 tracked
  • 6-10 items £20 tracked (EU) £30 everywhere else

Postage is calculated on weight & yes we know postage overseas is expensive but unfortunately we can't do anything about it. soz.

Which are better, dogs or cats?

Dogs forever. soz